The world was on the edge of its seat on 14th October 2012 as Felix Baumgartner slowly rose to the edge of space ready to make history by jumping from the edge of space.

After around two-and-a-half hours, he reached the jump height of 128,177ft above the New Mexico desert and then plummeted faster than the speed of sound to get back to solid ground in under ten minutes.

How CRM has gone from a way of acting, to a type of software and back to an ethos.

Ask any business salesperson or manager what CRM is and chances are you will get an answer which makes some reference to a piece of software a company uses to facilitate sales and track calls etc. within the organisation.

The reality is though, that you do not need software of any kind to have management of your Customer Relationships.

Within SugarCRM there are a number of terms which often cause confusion. Hopefully the list below will allow users of SugarCRM to quickly understand these terms.

SugarCRM Inc. has today launched the Release Candidate version of the latest evolution of their SugarCRM platform, SugarCRM 6.5RC.

We have got the first screen shots of what it looks like and can tell you what's different since 6.4

As we approach the Christmas holiday season, it's time to take stock of our CRM solution and check it still does what we need.

Imagine, if you will, that you are in the market to improve the performance, handling, top speed and styling of your run of the mill car.

You manage to track down, via the Internet, a trusted company who advertise that you can have the required work done in their capable hands. You make a call to the number on their website and are told that they are willing to discuss your requirements, in person, that day.

You get in your car (it makes sense to let them see what you already have) and go to their workshops.
You spend the next 20 minutes discussing what you'd like, what your expectations are and ask if they can help.
It turns out, not only can they help, they can give you a free trial of their services!

If you are trying to come to an educated decision between Salesforce (dot com) and SugarCRM as your CRM solution, it's important that you get answers to the questions which they won't tell you unless you ask them directly. For this reason, you will find below a list of 17 questions which you should ask Salesforce before making that final decision.

As NASA's Space Shuttle program is retired, 30 years and three months after the first launch, the Atlantis landing its crew safely at Cape Canaveral, I thought it fitting to signal the occasion with a topical blog.

Reading my 2 year old son's favourite story to him for the third time the other night - We're Going on a Bear Hunt by Michael Rosen - I was suddenly hit by a realisation that, whilst the story can be seen as an innocent tale for children, there is also a hidden sales coaching session in there as well.

SugarCRM Inc. has just announced the general release of the latest version of its popular SugarCRM platform.
SugarCRM Version 6.2, branded as SugarCRM Spring 2011 Release now has a whole host of additional features, as well as a number of additional package offerings.

As well as the previous licensed Professional and Enterprise Editions, two new packages have been created allowing for more variety as to the levels of feature sets available.